Privacy Policy

Protecting your privacy and the confidentiality of your personal information is very important to us. This Privacy Policy explains who we are, how we collect and what we do with personal information. In this Privacy Policy, “us”, “we” or “our” means Pana Chocolate (ABN 41 158 976 759) of 491 Church Street, Richmond, Victoria, Australia 3121.

What is personal information?

Personal information is any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational, financial, and employment information. By using this Website or submitting information to us through or in connection with this Website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use this Website or submit information to us through or in connection with this Website.

What information do we collect?

We may collect, store and use the following kinds of personal data:
(a) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including details of the order, your delivery and billing address and email address);
(b) information that you provide to us for the purpose of registering with us (including the delivery and billing address and email address);
(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (email address and contact details);
(d) any other information that you choose to send to us.

How do we use your personal information?

Personal information submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at www.paypal.com). We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.

When and how do we collect your personal information?

We collect personal information directly from you when you consent to communications from us. You provide us your information when you enquire about or purchase products or services, when you apply to work with us, participate in our competitions, make a refund, return or other claim, use our website or other applications, deal with us on the phone, write to us, or when you visit one of our shops.

We may also collect information about how you use our website to help us better serve you. This information is derived from cookies. For further information on cookies, please view our Cookies Policy below.

When do we disclose your personal information?

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.

What about international data transfers?

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

What about third party websites?

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

How do we secure your personal information?

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. It is important that you protect your privacy by ensuring that no one obtains your personal information and remember that you are responsible for keeping your password and user details confidential.

What happens if an amendment is made to this policy?

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

What if you don’t want to receive any further communications from us?

At any time you can let us know that you do not want to receive any communications from us by unsubscribing online or by contacting us directly.

How can I access, correct, update and/or delete personal information you have collected?

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at AUD$20.00). You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes).Please let us know if the personal information which we hold about you needs to be corrected or updated.

Do you have any questions or concerns?

If you have any questions about this privacy policy or our treatment of your personal data, please send us your query via Contact page on www.panachocolate.com or by post to 491 Church St, Richmond VIC, Australia 3121.

In order to provide our customers with a personalised online shopping experience you will need to allow your computer, tablet or mobile phone to accept cookies. The cookies we use do not store sensitive or personal information such as your name, address or payment details. The cookies used on our site simply provide the ‘key’ that is associated with the information once you are signed in.

What are cookies?

Cookies are small text files which are sent by us to your computer or other device (e.g. mobile phone, tablet). Cookies perform many different tasks within our website; however their key role is to remember your preferences so we can give you an improved service. If you’ve ever placed items in your basket, had to leave our site and returned later to find the items still in your basket, this is an example of one of our cookies in action. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information.

How we use cookies

Pana Chocolate site uses cookies mostly to remember what you have added to your shopping bag. In order to make full use of the Pana Chocolate website, including shopping online, your computer, tablet or mobile phone will need to accept cookies. The cookies we use do not store sensitive information such as your personal or payment details.

Google Analytics

The website analytics service provided by Google also uses cookies to help the website analyse how the site is used. The information generated by the cookie about your use of the Pana Chocolate website will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Third Party Cookies

When you visit Pana Chocolate you may notice some cookies that aren’t related to Pana Chocolate. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Managing Cookies

It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, and you may not be able to access certain areas of the Pana Chocolate website or process an order online. You will be able to delete existing cookies or block future cookies through your browser – please note different browsers have different procedures for this. More information on deleting or controlling cookies is available at www.AboutCookies.org.

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