Shipping Info


Your order will be shipped by either Australia Post Express Post express service or Toll parcel services. Shipping is free for orders over $65, and for smaller orders, a standard shipping fee of AUD$8.00 applies. Please allow 1 – 7 working days for delivery. Please note: orders that include cake/s will not be shipped with Australia Post or Toll and are available for pick up or local delivery only.

Most orders will ship out within 1 business day of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or public holidays. While we will do all we can to ensure your order is delivered on time, Pana Chocolate cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order. While most orders are ready for shipping within 1 day of ordering, some orders may take additional time.


Pana Chocolate ships directly to Mainland UK and the following European destinations – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. To order, select the UK or Europe store in the menu.

Country not listed? If you are in absolute need (we completely understand), please send us your order enquiry through our Contact page and we’ll see what we can do. Wholesale customers can also contact us through our Contact page for order and shipping information.

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